C&S Wholesale Grocers, Inc. Customer Service Representative in Keene, New Hampshire

Company Overview

ES3 is an experienced team of third-party logistics experts, saving Consumer Packaged Goods manufacturers significant time and money every day. A pioneer of the collaborative distribution model, ES3 provides solutions across all channels, optimizing its supply network to expedite replenishment. ES3 does this by combining warehousing, mixing, and distribution services under one roof in a multi-manufacturer, collaborative model optimized by advanced technology.

Working Safely is a Condition for Employment with ES3, LLC. ES3, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

As Customer Service Representative II , you will provide the link between your department and their customers to assure their satisfaction with their products and services.

Responsibilities

  • Receive customer service inbound issues from email or phone, then organize, prioritize and creatively solve them.

  • Keep management and other departments aware of the internal and customer issues which you may be the first to observe and identify.

  • Help document and streamline different department and company processes.

  • Review outbound customer orders for accuracy and enter inbound replenishment orders.

  • E-mail customers and manufacturer with changes and updates.

  • Fax and file daily generated reports.

  • There may be other duties assigned as necessary by your supervisor.

Qualifications

  • Superb customer relations skills.

  • Attention to detail and ability to multi-task a must.

  • Excellent communication skills, both verbal and written.

  • Must be able to work under the pressure of a deadline with a high sense of urgency.

  • Strong computer skills: Word, Excel, Outlook and Microsoft tools.

  • Must be an independent worker, but an overall team player.

Requisition ID 7053

Job Locations US-NH-Keene

Company ES3, LLC.

Category Sales

Posted Date 7/13/2017

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