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C&S Wholesale Grocers, Inc. Assistant Director of Operations in Bethlehem, Pennsylvania

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Assistant Director of Operations is a mission-critical role that will provide guidance and executional oversight of warehouse culture, transportation, and many other operational functions for our state of the art distribution center, ensuring that C&S exceeds our customers’ expectations, our financial and operational results, and critical talent development objectives.

The Assistant Director is an experienced, determined, and engaging leader of leaders who will own and champion activities related to Safety, Quality Assurance, Fiscal Responsibility and Development. You will partner strategically with HR leadership and Talent Acquisition on all diversity initiatives and help drive positive culture change throughout the organization. The ideal candidate for this role will be energized by driving a performance based environment, while also supporting all employees and front-line leaders on their path to success. Our Warehouse Leadership team partners to provide an amazing employee experience, while exceeding customer expectations and the Assistant Director will demonstrate fortitude and determination to achieve results.

Job Description

Description

  • Drive culture of the warehouse and operation through high performance leadership.

  • Evaluate performance and potential of all distribution center functions, address performance gaps, and take corrective action to ensure delivery against operating objectives. Support preparation of and delivery against annual operation plans for campus operations. Forecast and develop plans for peak and holiday staffing, equipment, and scheduling.

  • Create high customer service expectations among team members; monitor results, address gaps. Communicate with Account Team, Customer Service, Senior Leadership, and Customer on any late deliveries, special requests, or service gaps.

  • Direct the adoption and use of improved processes, new assets, and new facilities; accountable for achieving incremental business results from the use of these investments. Collaborate cross functionally with other business units as needed to ensure customer satisfaction, further company initiatives, and drive company results.

  • Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; accountable for providing a safe work environment, elimination of accidents, and the security of distribution center facilities and team members while on property. Oversee record keeping, regulatory compliance, inspections, audits, safety training, associate development, etc.

  • Assist in the development of individual and team performance improvement goals aimed at supporting achievement of campus and company objectives. Conduct performance appraisals. Support succession planning, team building, and engagement activities.

  • Travel Required:No

Environment

  • Warehouse : Grocery Warehouse (50F to 90F)

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge : Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, transportation operations

  • Special Skills : Familiarity with D.O.T regulations, tractor/trailer operations

  • Physical abilities: : Position primarily requires sitting at a workstation and working on a computer. The role will also entail walking in outdoor and/or warehouse environments.

  • Other: : Strong leadership skills including team facilitation, training, and motivation; able to work well with all levels of team members with different background and needs

Qualifications

  • 7-10 minimum years experience in large, complex retail operations, distribution, transportation, logistics and / or supply chain management or an equivalent combination of education and experience.

Qualifications

Bachelor's Degree - General Studies

Shift

Company

C&S Wholesale Grocers, Inc.

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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