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C&S Wholesale Grocers, Inc. Customer Service Rep III in Fremont, Ohio

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

Job Description

  • Support, guide, and lead team members as well as other CSR’s members within the department.

  • Respond to customer inquiries via telephone, email, web-based portal sites, regarding orders, ETA’s, credits, mis-delivered product

  • Respond to delivery discrepancies while addressing customer needs with a client focused attitude, taking ownership of resolving customer issues with a high degree of satisfaction with our products and services.

  • Document and respond to customer complaints and escalate according to established standard operating procedures.

  • Review customer requests to ensure all necessary information is included; route requests to the appropriate department, providing necessary follow through to ensure customer is satisfied with our service.

  • Participate in both internal and external customer meetings; will be looked upon to provide accurate reporting on current levels of overall customer satisfaction with service.

Qualifications

Shift

1st Shift (United States of America)

Company

Fremont Logistics LLC

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