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C&S Wholesale Grocers, Inc. Bilingual Office Sales Rep - Fresh Meat & Produce in Houston, Texas

About Our Company

Grocers Supply , based in Houston, is the largest wholesale grocery supplier in Texas, supplying over 900 independent grocery stores. Grocers Supply serves customers of all sizes, from single store independent retailers to chains, such as: Fiesta, FoodTown, Market Basket, Cox Foodarama / La Fiesta, Sellers Brothers, Minyard Food Stores, G. E. Foodland, and El Rio Grande.

Working Safely is a Condition for Employment with GSC Wholesale, LLC. GSC Wholesale, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Office Salesperson will work cooperatively with outside sales and other members of the distribution team to grow existing customers create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Job Description

Essential Functions of the Job Functions:

• Generate new and repeat sales by providing product and technical information in a timely

manner

• Determine customer requirements and expectations in order to recommend specific

products and solutions

• Recommend alternate products based on cost, availability or specifications

• Present price, credit, and terms in accordance with standard procedures and customers’

profitability profiles

• Accurately process customer transactions such as orders, quotes, or returns

• Take care of customers’ credits, price issues, delivery problems, or any other situations

that may occur in a professional and courteous manner

• Provide accurate information regarding availability of in-stock items

• Obtain accurate information from vendors relating to shipment dates and expected date of

delivery

• Proactively recommend items needed by customers to increase customer satisfaction and

improve transaction profitability

• Increase sales and average order size by means of cross-selling, up-selling, add-on sales,

and offering promotional sale items

• Educate customers about terminology, features, and benefits of products in order to

improve product related sales and customer satisfaction

• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

• Contact customers following sales to ensure ongoing customer satisfaction and resolve

any complaint

• Fill request for catalogs, information, or samples

• Setup and maintain customer files

• Identify trends in customer satisfaction or dissatisfaction

• Manage time efficiently, meet personal goals, and work effectively with other members of

the distribution team

• Communicate to the purchasing department unexpected increase or decreases in demand

for products

• Maintain proficiency in using personal computer, data entry terminal, and other common

office equipment and software

• Follow company policies and procedures

• Present a professional image at all times to customers and vendors

• Able to work Saturdays and Sundays on rotation

• Perform other duties as assigned

Will Call Support

• Responsible for office clerical tasks related to Will Call Operations

• Record Keeping

• Driving/ Operating Electric Powered Pallet Jack

• Use of Voice Recognition System to select product

• Housekeeping/ Cleaning

Performance Measurements

Yearly performance appraisals will include, but are not limited to the review of the following areas. Other areas may be included / added as business needs warrant.

• Hit all financial goals; sales and margin

• Increase case movement by 12.0%

• Align Sales and Procurement

• Implement/ integrate QA program

• Improve backhaul use

• Complete sourcing calendar/ category review

• Markup review – new model

• Add corporate customers

• Improve penetration by customer

• Improve customer relationships

• Build single team, sales, procurement, operations and transportation

• Grow profitable additional delivery locations

• Provide a high level of service towards customer relations

• Work with sales and buyers as needed for customer order fulfillment

• Handle customer problems or any other situations that may occur in a professional and

courteous manner.

• Be aware of product availability, seasonal items, and knowledge of product.

• Notify supervisor of any outstanding or reoccurring issues with customer needs

• Physical Requirements

• Standing and sitting for long periods of time

• Visual: looking at computer monitor

• Hearing /Speech: Communication with customers and staff

Record Keeping

• Take customer orders, input them, print invoices, and collect payment

• Use wireless Voice Recognition System.

• Obtain Ship Labels from Will Call office.

• All other duties as assigned.

Required:

• Two years Wholesale or Retail grocery experience

• Ability to manage customer accounts

• Must be able to prioritize tasks, meet deadlines and complete projects in a timely manner

• Extensive product knowledge

• Ability to maintain confidential information

• Excellent organizational skills and follow through

• Strong computer skills, with Word and Excel required

• Strong data entry skills

• Strong analytical skills and decision making capability

• Strong communication skills, both verbal and written

• Must be able to use fax machine, scanner, digital camera, and copier

• High School Diploma or Equivalent

Qualifications

Shift

1st Shift (United States of America)

Company

GSC Wholesale LLC

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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