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C&S Wholesale Grocers, Inc. Customer Service Rep I in Houston, Texas

About Our Company

Grocers Supply , based in Houston, is the largest wholesale grocery supplier in Texas, supplying over 900 independent grocery stores. Grocers Supply serves customers of all sizes, from single store independent retailers to chains, such as: Fiesta, FoodTown, Market Basket, Cox Foodarama / La Fiesta, Sellers Brothers, Minyard Food Stores, G. E. Foodland, and El Rio Grande.

Working Safely is a Condition for Employment with GSC Wholesale, LLC. GSC Wholesale, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Customer Service Representative will be responsible for providing a high level of service through our telephone and email channels. Customer service inquiries would include orders, customer service resolution and follow-up to ensure customer retention and satisfaction.

Job Description

Description

  • Proficiency in handling customer interactions via phone, e-mail and mail.

  • Effectively manage work hours and demonstrate strong organizational skills.

  • Process requests for order entry and product questions from customers.

  • Ensure accurate order entry and timely feedback to customer inquiries.

  • Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction

  • Travel Required:No

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge : Able to read and interpret manuals, documents and memos, Able to communicate with customers and co-workers

  • Special Skills : Math skills: able to calculate figures and to apply common sense problem solving, Able to work with others and independently in order to complete tasks as directed by the management staff.

  • Physical abilities: :

  • Other: :

Years Of Experience

  • 0-2 : Related experience and/or training.

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

GSC Wholesale LLC

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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