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C&S Wholesale Grocers, Inc. Customer Service Representative in Houston, Texas

Company Overview

Grocers Supply , based in Houston, is the largest wholesale grocery supplier in Texas, supplying over 900 independent grocery stores. Grocers Supply serves customers of all sizes, from single store independent retailers to chains, such as: Fiesta, FoodTown, Market Basket, Cox Foodarama / La Fiesta, Sellers Brothers, Minyard Food Stores, G. E. Foodland, and El Rio Grande.

Working Safely is a Condition for Employment with GSC Wholesale, LLC. GSC Wholesale, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

As a Customer Service Representative , you will respond to customer inquiries via phone, email and web-based portal sites regarding orders, ETA's, credits, mis-delivered product and addresses delivery discrepancies while addressing customer needs to ensure satisfaction with our products and service

Responsibilities

Essential Functions of the Job:

  • Documents and responds to customer complaints and escalates according to established standard operating procedures.

  • Reviews customer requests, ensures all necessary information is included and if unable to solve, will route requests to the appropriate department while providing necessary follow through to ensure the customer is satisfied with our services.

  • General Office Duties - answering multi-line phones, data entry, filing, faxing, interoffice mail and copying

  • Looking up codes for stores

  • Mailing information material

  • Arranging pickups for stores

  • Price Checking

  • Assisting the Sales Department with any issues

  • Setting up late and early store deliveries

  • GCT 100 reports

  • Adding on items for shipment

  • Tag requests and making arrangements for customer deliveries

  • Special Projects and all other duties assigned

Performance Measurements:

  • Ability to meet deadlines

  • Maintain high level of phone etiquette and professional communication with internal and external customers

  • Ability to problem solve and resolve issues

  • Accuracy of tasks

Required Experience:

  • Basic Computer skills

  • Ability to multi-task

  • Ability to take and deliver accurate messages

  • Some customer service work experience, ideally in a call center environment

Qualifications

  • Effective external communication skills with a strong customer orientation and attention to detail

  • Ability to multitask in an active call center environment

  • Ability to be proficient in the use of multiple computer systems

  • The ability to work well with others in a fast-paced, multitasking environment

  • Ability to work to become proficient in following: memorizing and understanding standard operating procedures and practices

  • Keyboarding experience and expertise is a must

  • Basic computer skills including Microsoft Excel and Word, and 10-key punch

  • Experience with CRM systems a plus

  • Bilingual – Spanish a plus

Requisition ID 13515

Company Grocers Supply

Category Retail Operations

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