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C&S Wholesale Grocers, Inc. Retail Help Desk Rep - Level 1 in Houston, Texas

About Our Company

Grocers Supply , based in Houston, is the largest wholesale grocery supplier in Texas, supplying over 900 independent grocery stores. Grocers Supply serves customers of all sizes, from single store independent retailers to chains, such as: Fiesta, FoodTown, Market Basket, Cox Foodarama / La Fiesta, Sellers Brothers, Minyard Food Stores, G. E. Foodland, and El Rio Grande.

Working Safely is a Condition for Employment with GSC Wholesale, LLC. GSC Wholesale, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Retail Help Desk Rep I provides a variety of retail services support to C&S retail customers. This role provides direct and basic Level 1 customer support for all retail technology, digital marketing, retail pricing, retail development, and other retail services provided by C&S to its retail customers. The Retail Help Desk Rep II works with other team members and the Retail Services Leadership Team to demonstrate The C&S Way and the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

Job Description

Description

  • Provide basic Level 1 technical and application support to our Retailers for all Retail Technology solutions and services including order terminals, back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.

  • Provide basic Level 1 technical and application support to our Retailers for all Omni Commerce Digital Marketing solutions and services including websites, kiosks, social, coupons, personalized marketing, and eCommerce.

  • Provide basic Level 1 support to our Retailers for all Retail Pricing issues and questions.

  • Provide basic Level 1 support to our Retailers for all Retail Development issues and questions.

  • Maintain updated lab systems for trouble-shooting and replicating Retailer support issues, and conducting Quality Assurance testing.

  • Provide Retailers with basic application training, counseling, and advice regarding the full suite of Retail Services.

  • Travel Required:No

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge : MS Office, Networking

  • Special Skills : Supermarket operations including point-of-sale and back-office applications

  • Physical abilities: : N/A

  • Other: : Able to build positive customer relations; good communication, verbal and writing skills; complex problem-solving; team player

Years Of Experience

  • 1+ years of supermarket, technology, and/or help desk software support experience

Qualifications

Associate Degree - General Studies

Shift

Company

GSC Wholesale LLC

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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