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C&S Wholesale Grocers, Inc. Collections Associate - Military in Keene, New Hampshire

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

Manage assigned portfolio of independent trade customers at appropriate DSO levels

Accounts Receivable overview:

Manages credit and collections function for C&S in order to extend terms appropriate to risk associated with each customer, and maximize cash flow and minimize Days Sales Outstanding (DSO) & bad debt risk

Responsible for prompt and accurate customer billing and application of cash received from customers; maintains customer master file data for billing. Maintains customer contract master file data and manages the compliance audit function to ensure customer billing is in compliance with contract.

Job Description

Responsibilities:

  • Research and resolve non or short payment, including:

  • Partner with customers ongoing and consult with them promptly as issues arise

  • Research invoices and proof of delivery documentation

  • Retrieve invoices and proof of delivery documentation from the company’s databases for all instances of short or non-payment as necessary

  • Work with cash application team to ensure correct application

  • Consult with contract compliance team to validate contract terms and expected adjustments

  • Work with sales team on any issues requiring joint communication with customer

  • Review and gain approval for resolution with supervisor as necessary per threshold guidelines

  • Process approved adjustments as required

  • Adhere to credit hold restrictions to minimize bad debt exposure

  • Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly

  • Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance

  • Assist in designing format of analysis

  • Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues

  • In case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager

  • Document all collections procedures

Qualifications:

  • High school diploma or equivalent

  • Minimum of two years of applicable experience

  • Demonstrated proficiency in Excel; experience with financial systems and software (e.g. AR/AP/GL package) preferred

Qualifications

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, Inc.

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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