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Davidson Specialty Foods is the largest specialty foods distributor in New England, carrying over 6,000 items in natural, organic, specialty, Kosher, and ethnic lines at their CT warehouse facility. Founded on the value of providing quality products at a level of service second to none, Davidson has been bringing value to their customers for over 36 years. Davidson Specialty Foods is one of the many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation.
Working Safely is a Condition of Employment at Davidson Specialty Foods Co.Davidson Specialty Foods is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
As the Account Manager (AM) , you will serve as a regular interface and communicator for the organization’s clients, working independently to orchestrate the deployment of corporate-wide resources to provide comprehensive service and solutions to the account portfolio. You will be a Professional whose responsibilities include identifying internal and external opportunities to improve day to day customer service, and is an escalation point for the Customer Service team.
Owns responsibility for the strategic management of accounts as assigned by Sr. Account Managers. Establishes and builds strong client relationships through a detailed and hands on understanding of day to day transactions and IT enabled processes. Leverages commercial aspects of Partner contracts and works to ensure ES3 realizes the benefit of these assets, and is directly involved with the negotiation of new and existing contracts. Travels to York and Customer locations as needed.
Leverages organizational capabilities to advance customer and company objectives. Provides support, continuity, and ongoing representation for the Customer reinforced by management throughout the organization, communicating with other relevant company functions/ divisions. Delivers corporate goals and objectives within the client/ Account Management relationship
Maintains an ongoing understanding of the partners supply chain network to explore and develop opportunities to grow revenue and volume across account portfolio
Identifies target opportunities within the framework of the organization-wide strategy and develops solutions through cross-functional channels. Contributes to training content and transfer knowledge from newly developed and enhanced processes to fellow team members.
Leads special projects/ programs as needed, including information technology projects including scope, spec, and integration testing for Customers and internal enhancements
Works closely with hourly CSRs assigned to accounts, developing accountability and leadership. Provide partner training and support of the ES3 warehouse management web portal
Degree and/or minimum years directly related experience.
Experience in a similar environment providing customer support at the level of a senior account representative or equivalent.
Basic warehouse operations knowledge, electronic data interface knowledge.
Extraordinary customer service skills, excellent communicative abilities, verbal and written, exemplary attention to detail.
Fundamental computer skills in Excel, Word, Power Point, and Project.
Requisition ID 12714
Company Davidson Specialty Foods LLC
Category Customer Service/Support