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C&S Wholesale Grocers, Inc. Customer Support Tech IV in Rancho Cordova, California

Company Overview

Sacramento Logistics, LLC is one of the largest wholesale grocery suppliers on the West Coast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Sacramento Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with Sacramento Logistics, LLC. Sacramento Logistics, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

As a Customer Support Technician IV , you will be responsible for technical installation, application training of Best Practice use, supporting and trouble shooting software and hardware products deployed in our Retailer and CSRTS HQ environment.

Responsibilities

The Customer Support Technician IV (CST) provides technology service and support to C&S customers. The CST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by C&S customers. The CST works with other team members and the Retail Services Leadership Team to demonstrate The C&S Way and the Company’s Values, execute the Company’s Strategic Objectives, and continually elevate the Customer Experience.

  • Provide technical and application support to our Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.

  • Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.

  • Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.

  • Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.

  • Provide basic application training to our Retailers for the Retail Technology suite of services.

  • Provide Retailers with counseling, advice, and recommendations on technology solutions and services.

  • Has in-depth knowledge in own discipline and basic knowledge of related disciplines. Tasks are multiple and diverse with inter-relationships across processes. Work requires the direct application of a variety of procedures, policies, and/or precedents. Solves complex problems ; takes a new perspective on existing solutions. There is some budget responsibility and expenditure authority, and an expectation that ambiguity or newly emerging situations will need to be navigated without constant direction. Receives minimal guidance and works independently . May lead projects or project steps within a broader project or may have accountability for ongoing activities. Can use individual judgment to achieve assigned objectives. May lead functional teams or projects

  • Position Qualifications: 2 year college degree or equivalent industry experience, 3-5 years of supermarket and or technology experience, MD Office, Networking, Supermarket operations including point-of-sale and back-office applications, ability to lift 50 pounds and sit and stand for long periods of time, occasional overnight travel, driving, air travel; able to build positive customer relations; good communication, verbal and writing skills; complex problem-solving; team player

Qualifications

  • Preferred Grocery Retail experience (or related), specializing in Grocery Point of Sale or Store Networking and related software applications.

  • Proficient in Outlook, Excel, Visual Basic, HTML (website design/support) and other MS Office applications.

Requisition ID 13622

Company Sacramento Logistics, LLC

Category IS/Technology

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