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C&S Wholesale Grocers, Inc. Customer Support Tech IV in Rancho Cordova, California

About Our Company

Sacramento Logistics, LLC is one of the largest wholesale grocery suppliers on the West Coast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Sacramento Logistics, We Select the Best® & those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with Sacramento Logistics, LLC. Sacramento Logistics, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The C&S Grocery Customer Support Tech (CST) provides our Independent Retailer partner’s service and support for those Grocery Store solutions supported by C&S Retail Services group. The CST supports our Retailer Customers through our C&S Help Desk with occasional on-site visits. The CST works with other team members and Retail Services Leadership to demonstrate the C&S Way and the Company’s Values, execute the Company’s Strategic Objectives, and continually elevate the Customer Experience.

Job Description

  • Provide application support to our Retailers for all solutions within the Retail Services suite of services including back-office HQ and store applications, point of sale, sign/tag software etc.

  • Provide Retailers level 2 support when escalated from level 1 Retail Support Help Desk, and escalate to Level 3 Management as required.

  • Provide Retailers with service via telephone, remote connections and on-site field support in Retail Grocery Supermarkets.

  • Provide basic application training to our Retailers for Retail Services and Solutions that are considered Best in Class for the Independent Retail Grocery operator.

  • Provide Retailers with counseling, advice and recommendations on Retail Solutions available.

  • Has knowledge of Grocery Store operations and related disciplines. Tasks are multiple and diverse with inter-relationships across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Solves complex problems; takes new perspective on existing solutions and an expectation that ambiguity or newly emerging situations will need to be navigated with constant direction.

  • Ability to work individually as well as part of a team. May lead projects or project steps within a broader project or may have accountability for ongoing activities. Can use individual judgement to achieve assigned objectives. May lead functional teams or projects.

Qualifications

Shift

1st Shift (United States of America)

Company

Sacramento Logistics LLC

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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