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C&S Wholesale Grocers, Inc. Retail Support Technician IV in Rancho Cordova, California

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Retail Support Technician IV (RST) provides technology service and support to the company's customers. The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by customers. The RST works with other team members and the Retail Services Leadership Team to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

Job Description

Description

  • Provide technical and application support to the Company's Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.

  • Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.

  • Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.

  • Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.

  • Provide basic application training to Retailers for the Retail Technology suite of services.

  • Provide Retailers with counseling, advice, and recommendations on technology solutions and services.

  • Travel Required:Yes

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge : Strong knowledge of supermarket operations including point-of-sale and back-office applications; Strong technical/networking background

  • Special Skills : Proficient in Microsoft Office Suite; Able to build positive customer relations; Good communication, verbal and writing skills; Complex problem-solving skills; Team player

  • Physical abilities: : Ability to lift 50 pounds and sit and stand for long periods of time

  • Other: : Occasional overnight travel, driving, air travel

Years Of Experience

  • 5-7 : years of supermarket and/or technology experience

Qualifications

Associate Degree - General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, Inc.

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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