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C&S Wholesale Grocers, Inc. ERC Representative I in Sacramento, California

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

As an Employee Resource Center (ERC) Representative, you will be responsible for providing consistent, high quality customer care and service excellence to our customer base of 18,000+ in a call center environment. The ERC Representative will be responsible for assisting and facilitating employee and manager inquiries and requests that are received via phone, email, or other access channels. The ERC Representative will use case management tools to respond to and track employee and manager inquiries, using judgment, experience and knowledge and using independent thinking abilities. The role will perform high-volume services through the ERC through standardized processes including administrative work, order fulfillment and database transactions via telephone, web, email or correspondence.

Job Description

Description

  • First point of contact for inquiries from all channels, primarily inbound call center inquiries - resolving a majority of inquiries during first contact. Handles first-level Workday transaction corrections. Helps Customers navigate through direct access materials and functionality.

  • Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact. Ask probing questions to aid in problem solving and issue escalation.

  • Logs all calls on the case management system.

  • Travel Required:No

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge :

  • Special Skills : Strong interpersonal and communication skills; demonstrated ability to work independently with minimal supervision and maintain confidentiality; Problem solving/analytical skills required.

  • Physical abilities: :

  • Other: :

Years Of Experience

  • 0-2 : Relevant experience. 1 year of HR experience with broad knowledge of HR concepts preferred.

Qualifications

Bachelor's Degree - Business, High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, Inc.

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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