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C&S Wholesale Grocers, Inc. Manager, Retail Technology in Troutdale, Oregon

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Manager, Retail Technology is responsible for promoting and supporting all Retail Technology programs, applications, and services for the company's retail customers in the region. This position has direct supervision of the technical team including Help Desk and Field Support, along with Performance Reviews. The Manager, Retail Technology is the team's technical Subject Matter Expert for all Retail Technology applications. The role will develop and maintain outstanding retail customer relationships to enhance the Customer Experience with Retail Technology. The Manager, Retail Technology works with other leaders within the Customer Experience Team (CXT) and other company associates to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

Job Description

Description

  • Responsible for retail customer technical support including oversight of Level 1 Help Desk and Level 2 technical field support.

  • Develop retail customer relationships in the region to promote Retail Technology programs, applications, and services.

  • Develop best practices and technical education for retail customers using Retail Technology programs and services, supporting the Retail Training team.

  • Oversee and provide continuing technical education and training for Retail Technology team members as well as other associates across departments.

  • Develop and provide technical education and training for Retail Technology Expos, Seminars, Webinars, and other events.

  • Responsible for P&L management including the annual revenue and expense budgets.

  • Support the department and team with special projects and as part of the Leadership team.

  • Travel Required:Yes

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge : Knowledge of retail grocery applications, retail store operations and point of sale management

  • Special Skills : Proficient in Microsoft Office Suite; Excellent organization and communication skills; Strong technical abilities

  • Physical abilities: : Standing, sitting and occasional lifting 20-60 lbs.

  • Other: : Supervisory experience required

Years Of Experience

  • 5-7 : years of experience in retail grocery, technical support, and/or application support/training

Qualifications

Associate Degree - Business Administration

Shift

Company

C&S Wholesale Grocers, Inc.

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