- Working Here
- Career Areas
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
The Manager of Operational Excellence is responsible for facilitating a culture of excellence by providing oversight and guidance of proactive EHS, Security, Training and Food Safety Programs within the facilities that he/she is assigned. The position reports directly to the site Director of Operations with a dotted line to the SR EHS Business Partner and the Director of Field Training, along with additional support from Corporate Security and Food Safety leadership. This role may have direct and indirect reports including trainers, 3rd party security personnel as well as other warehouse personnel.
Proactively work to achieve a Culture of Safety. Establish sound working relationships with associates, support departments and operations leadership.
Oversee Implementation of Company EHS Programs and Initiatives.
Work with Corporate EHS to ensure and maintain compliance with Local, State and Federal EHS regulations.
Coach, guide, and develop local Operations Team and support departments in the recognition and remediation of hazards, unsafe behaviors and the implementation and sustainment of EHS Programs and Initiatives.
Coach, guide, and develop trainers and other applicable personnel to insure EHS training programs, initiatives and safe behaviors are effectively delivered and implemented.
Conduct EHS Training audits to ensure content, quality and delivery is consistent with Corporate Training Program requirements.
Conduct EHS Program audits and work with local leadership to facilitate corrective actions to ensure a safe work environment.
Immediately addresses unsafe conditions or behaviors.
Oversee and/or conduct accident investigations per company guidelines, establish formal incident review board, identify trends, facilitate corrective action and use judgment and discretion when documenting findings.
Proactively work to promote a culture of learning that promotes a positive employee experience and drives retention results. Provide guidance, oversight, implementation plans and proper follow up including coaching and performance management to support successful execution of all warehouse training and safety programs.
Conduct observation audits and coach trainers to enhance individual and team performance, improve associate engagement and achieve company objectives.
Effectively use performance management techniques to maintain acceptable trainer/trainee ratios, graduation rates and turnover standards.
Facilitate train the trainer programs as necessary.
Oversee and facilitate preparation and readiness for successful 3rd Party Audit.
Oversee and/or conduct and document local food safety training.
Facilitate Seafood HACCP / Preventive Controls.
Oversee and/or conduct Weekly Verification Audits and Documentation
Work with Corporate Food Safety to ensure applicable programs and initiatives are implemented.
Monitor motor and pedestrian traffic-controls outside and through the facility.
Provide resources to Corporate Security to support alarms and alarm system.
Provide resources to Corporate Security to support management of 3rd party guard force.
Conduct scheduled security audits in coordination with scheduled safety audits
Work with Corporate Security to ensure applicable programs and initiatives are implemented
Partner with HR and Corporate Security to ensure accuracy and integrity of access control system.
Provide resources to HR Operations, and Inventory Control team to support investigations as necessary (to include video research).
Travel Required: Yes
Years Of Experience
5-7 : Experience Leading Teams
2-5 : Warehouse Experience
2-5 : Training experience in implementation, communication and facilitation of training materials and programs.
2-5 : Industrial Safety experience with a focus on warehouse operations
2-5 : Security experience, may be substituted for relevant military service
C&S Wholesale Grocers, Inc.
C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.